Trade information

As a family run business, we believe ordering should be straightforward. If you cannot find the information you are looking for below, please don’t hesitate to get in touch!
Minimum Order Value
Our minimum order value varies depending on your delivery location.
This allows us to keep delivery costs fair while ensuring we can continue to offer competitive wholesale pricing.
If you are unsure whether your order meets the minimum, simply contact us and we will be happy to advise.
Delivery
We deliver throughout England and Wales.
Delivery is carried out by our own team, ensuring your order arrives safely and with the care it deserves.
Free delivery is offered on qualifying orders, with the qualifying spend depending on your location.
Collection
You’re welcome to collect your order from our warehouse in Great Yeldham, Essex by prior arrangement if you would prefer.
Lead Times
As all of our products are cast and finished by our team, lead times can vary throughout the year.
During off peak, orders can be completed quicker than peak season.
Our peak season is from mid March to September. To avoid disappointment please enquire in advance.
We will always provide an estimated delivery date when your order is confirmed.
Ordering
Trade orders can be placed by:
. Email: piastoneltd@gmail.com
. Our online enquiry form
. Phone: 07544809133
If you are unsure what would sell well for your business, we are always happy to make recommendations.
Damaged Goods
We take great care when packaging every order. In the unlikely event that something arrives damaged, please notify us within 48 hours of delivery.
We will assess the issue and work with you to find a suitable resolution, which may include replacing the item or another appropriate solution.
Payment
payment arrangements may vary depending on your account and order.
Established trade customers may be eligible for alternative payment terms by prior agreement.
